Data Centres play a critical role in the digital world we live in. They host critical applications, services, data and connectivity for organisations across all facets of industry and commerce. Companies that use Data Centres require a secure, safe, clean, highly connected and resilient environment for their infrastructure, but things can still go bump… and usually in the night
Unexpected outages that result in downtime can result in lost productivity, revenue, reputation and customer trust. Having 24x7x365 remote support with a quick response time ensures that any issues that arise in the Data Centre can be quickly identified and resolved, minimizing the duration and impact of downtime. This support also helps to prevent minor incidents from escalating into major problems
Utilising 24x7x365 remote support provides great peace of mind for organisations that rely on their Data Centres. It can reduce costs associated with on-call staff and unplanned site visits to the Data Centre. This is particularly important for businesses that operate in a global market, running business operations across multiple time zones or any company providing online services outside of local business hours
Servecentric maintains an onsite presence at all times in order to provide 24 x 7 support with a 15 minute response time SLA for priority one issues. To find out more, visit servecentric.com/24x7-remote-hands.