Our service desk is operated on-site 24x7x365.
 

This is staffed and supported by a core, specialist team of certified engineers, focused on ensuring the quality and reliability of the services we provide to our clients.

Single Point of Contact
Single Point of Contact
• Certified Engineers

• Friendly and accommodating team

• Client focused approach to incident
management and service requests
Round the Clock Monitoring
Round the Clock Monitoring
• Monitoring supported by 24x7x365 NOC team

• Network Monitoring

• Security Monitoring

• Application Monitoring
Event Management
Event Management
• IT personnel onsite 24x7x365

• Physical security team onsite 24x7x365

• First line resolution capabilities with defined escalation paths to senior engineers.
Hands & Eyes
Hands & Eyes
• Equipment assistant

• Power cycling of hardware

• Troubleshooting / diagnostics

• Tape Rotation

• Cable installations


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