24x7 Service Desk

Take advantage of our always-available onsite service desk.

This is staffed and supported by a core, specialist team of certified engineers, focused on ensuring the quality and reliability of the services we provide to our clients.

Our Support Services

Single Point of Contact

Certified Engineers Friendly and accommodating team Client focused approach to incident management Client focused approach to service requests

Round the Clock Monitoring

Monitoring supported by 24x7x365 NOC Team Network Monitoring Security Monitoring Application Monitoring

Event Management

IT personnel onsite 24x7x365 Physical security team onsite 24x7x365 First line resolution capabilities Defined escalation paths to senior engineers

Hands & Eyes

Power cycling of hardware Troubleshooting / diagnostics Tape rotation Hardware / cable installations

Onsite support... 24x7x365

Servecentric ensures that onsite personnel are available to monitor and support your infrastructure around the clock, so you don't have to be!

Servecentric Service Desk

Servecentric’s 24x7 Service Desk provides round-the-clock expert support to ensure your IT systems run smoothly at all times.

Staffed by experienced professionals, our Service Desk offers rapid response, proactive monitoring, and one to one assistance, giving you peace of mind and minimizing downtime—day and night, every day of the year.