This is staffed and supported by a core, specialist team of certified engineers, focused on ensuring the quality and reliability of the services we provide to our clients.
Single Point of Contact
• Certified Engineers
• Friendly and accommodating team
• Client focused approach to incident management and service requests
Round the Clock Monitoring
• Monitoring supported by 24x7x365 NOC team
• Network Monitoring
• Security Monitoring
• Application Monitoring
Event Management
• IT personnel onsite 24x7x365
• Physical security team onsite 24x7x365
• First line resolution capabilities with defined escalation paths to senior engineers.
